Who we are

Bridging health and disability care

Our Goal

Changing how supports are delivered to NDIS participants with high medical needs.

Contact Us Services

Our integrated care model links, medical, nursing and disability needs together for improved complex health care.

One coordinated team, one plan, all built around your needs.

24/7 Care
Doctors
Nurses
Disability Support Workers

Our model

Three pillars of integrated care

No silo’s no gaps. We have doctors, nurses and disability workers in one coordinated team to support your needs.

1. Disability Support Workers

Trained for high-intensity daily living, personal care and community access alongside clinical staff.

2. Home Nurses

Qualified nurses visiting participants at home for medical monitoring and clinical procedures.

3. Bulk-Billing GPs

GP service is only available to SeenCare SIL participants.

No out of pocket costs - our doctors work hand in hand with the rest of your care team.

The use of our GP service is entirely optional, and we link with local GPs when needs arise.

Our commitment

The SeenCare team are committed to delivering a high-quality consistent professional service.

All our team have expertise working with people with disability and complex medical needs.

Continuous improvement

We are always wanting to learn and improve what we do.

Please let us know if we can improve our supports, our care or fall short of your expectations.

For more details on how to give our team feedback please refer to:

Complaints, Concerns, Compliments →

Our Services

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Tracheostomy Care

Comprehensive management of tracheostomy tubes, stoma care, use of one- way valves, suction, humidification and emergency response delivered safely in your home.

For more details →
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Complex Health and Disability Care Transition Program

A service that bridges the gap between healthcare and disability for discharge transition home for people with complex health and disability needs.

For more details →
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Ventilation Management

Specialist support for people with complex respiratory needs to enable safe and sustainable living at home. This includes invasive and non-invasive ventilation, ventilator management, equipment checks, airway care and emergency preparedness, enabling safe and sustainable living at home

For more details →
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Bulk Billing GPs

Optional access to bulk billed GPs for SeenCare SIL participants only. GPs work with your SeenCare team to support complex needs.

For more details →
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Home Nursing

Registered nurses providing clinical assessment, wound care, medication management and specialised procedures in the comfort of your home.

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High Intensity Supports

Daily living assistance and personal care provided by workers trained to manage complex and high intensity disability needs.

For more details →
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Supported Independent Living (SIL)

SIL options combine 24/7 support by a team of workers with training tailored to your health and lifestyle needs. We focus on maximising your independence.

For more details →

Primary speciality

Tracheostomy care at home

Comprehensive medically led tracheostomy care delivered safely in your home.

Our trained teams manage tubes, suctioning, humidification, and emergency response needs.

For more details or to speak with one of our team

Referral pathway and enquiries →
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Tracheostomy management, suctioning and stoma care

Expert daily care by nurses and support workers trained in complex airway management.

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Airway Humidification

Set up and ongoing management of humidification to keep airways clear and healthy.

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Emergency Management

All team members trained in tracheostomy emergencies and escalation pathways.

Health Professionals

Complex Health and Disability Care Transition Program

A program that bridges the gap between healthcare and disability for people living with complex health needs and disabilities for improved outcomes.

How SeenCare can help

Improve patient flow

Support timely discharge of patients with complex conditions.

Support seamless care transitions

Work with discharge planners and hospital teams to manage complex transition needs.

Strengthen continuity of care

Provide structured clinical handover and coordination across health and home settings.

Reduce readmission risk

Facilitate safe and sustainable transitions from hospital to home settings.

Who are SeenCare?

Victoria’s first integrated doctor, nurse and disability support worker service.

A partner for health services for discharge needs of people with higher level clinical care requirements and ongoing care management to reduce unnecessary hospital readmissions or emergency visits.

SeenCare have a specialty focus on tracheostomy management, ventilation management, severe dysphagia, acquired brain injury (ABI), complex neurological, neuromuscular conditions, and spinal injuries.

Complex care support is available from a team with medical, nursing and disability expertise to tailor care to an individual’s needs.

Staff can be mobilised across Melbourne for patients with complex clinical care needs and disabilities experiencing discharge delays due to their level of support needs in the community.

For more details about our Complex Health and Disability Care Transition Program and referral form or to speak with the SeenCare team about other conditions refer to link below.

Referral pathway and enquires →

Disability Professionals

Do you have a participant who needs advanced support for complex health needs?

SeenCare have established a unique service model in Victoria integrating doctors, nurses and disability support workers in one organisation.

This model includes our Complex Health and Disability Care Transition Program to support participants experiencing delays in hospital discharge due to level of care needed at home.

SeenCare prioritises referrals for participants with high intensity complex needs requiring increased staffing expertise and qualifications for their in-home support.

Our complex care support is delivered day or night by a team of staff across Melbourne that can include medical, nursing, and disability expertise for tailored support.

How can SeenCare help you?

SeenCare have a specialty focus on tracheostomy management, ventilation management, acquired brain injury (ABI), complex neurological, neuromuscular conditions, and spinal injuries.

We are a Registered NDIS SIL and high intensity supports provider with our doctor and nurse led management team providing clinical oversight for all SeenCare participant’s health care needs.

For more details about our Complex Health and Disability Care Transition Program and referral form or to speak with the SeenCare team including any enquiries about other conditions please open link below.

Referral pathway and enquires →

About us

Our Team

SeenCare staff know the services we provide are very personal and mostly occur in your home setting, so we want you to know who we are and why we want to support you.

We take great care recruiting staff, only appointing people who hold the same values as SeenCare.

We look for commitment to respecting the rights of people living with a disability and complex health needs and pay attention to highest quality care standards to meet your needs.

Dr Talha Majoka

Medical Director, Founder

Sadia Bajwa

Director of HR

Dr Umer Nasir

Lead GP

Alisha Brar

Practice Manager, RN

Amir Sohail

Service Delivery Coordinator

Heather McMinn

Partnerships and Care Pathways Manager, BEd, MPH

Prue Gregson

Clinical Governance Lead, BSpPath, MHA

Paulette Gardner

Clinical Nurse Manager, RN

Rija Ahmed

Registered Nurse – In Charge

Jade Forsyth

Team Leader, EN

Roshani Udahage

Team Leader, EN

Tracey Miller-Bahlmann

Team Leader, Support Worker

Jean-Paul Nicholas Verte

Senior Support Worker

What others say about us

Will – A Participant story

To give you real insight into what our integrated model can mean for a participant, please read Will’s story which has been generously shared with you.

Will has generously given consent for his story to be shared.

Crystal - “ SeenCare are the best company I have had the opportunity to work for; they go above and beyond not only for our participants but also their staff. To be a part of SeenCare you truly know you are in good hands.”

John - “Great provider of NDIS services managed by doctors and nurses. If you want high-quality care that is responsive to your needs choose SeenCare. Genuinely caring and supportive provider.”

Danielle - “SeenCare go above and beyond for all their clients to make sure they can provide the best care they can. The management team are very hands on and actually know all about their participants and how best to support them.”

Our foundations

Our Vision

We are on a mission to change how care is delivered to NDIS participants with high medical needs.

Our goal is to make it just as easy for people to access quality home nursing and GP support, as it is to get assistance from a support worker.

We also believe that disability and healthcare services must be delivered in an integrated, collaborative and person-centred way.

Our Mission

To work towards a more inclusive society, where people living with a disability and medical issues are empowered to choose their own path and live life to its fullest capacity

We hope for a disability and healthcare system that functions as a cohesive whole, where people have easier access to the services and supports they need.

Our Values

We believe having complex support needs shouldn’t limit a person’s freedom, independence or access to services.

Facilitating consumer choice

People with disabilities are experts in the best way to live their lives. It’s our job to listen and support participants with their goals and aspirations.

Promoting independence

Needing support shouldn’t mean losing independence over one’s life. Everything we do is focused on promoting an individual’s freedom and self-determination.

Supporting long-term health

We always take a long-term view of health and well-being. Small, consistent and thoughtful actions now can dramatically improve future outcomes.

Our process

From first call to ongoing care

Four clear steps put your health and personal needs at the centre of all planning

Ready to get started

Our team will respond within one business day to your enquiry. We are here to answer your questions to help you determine if SeenCare are the right support provider for you. Carers, family members or health or disability professionals are also welcome to make an enquiry about our services on behalf of someone else.

1

Initial Enquiry

This can be made by phone, email or refer to Contact Us for our enquiry form. Our team will follow up to answer questions about SeenCare and what we provide.

2

Clinical needs assessment

Our clinical coordinator meets with all participants their family or carers, health or disability coordinators to understand your individual needs.

3

Integrated Care Plan

We design a tailored plan that connects your disability workers, nurses and SeenCare GP, if needed, as one team.

4

Support that changes as your needs change

Our team will work with you if your health or disability support needs or life goals change impacting your care plan.

Contact us

Let’s talk about your needs

Our team will respond to you within one business day. Please complete our enquiry form, email us or call the number below.

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Our office address is: https://maps.app.goo.gl/tagC6j4q1qen9Pr2A
Suite 42B, Level 1,
64 Victor Cresent,
Narre Warren 3805, VIC.
In person appointments must be booked.
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Websitehttps://seencare.com.au
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Email: Info@seencare.com.au
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PH:(03) 9110 1014
M:0439 517 781 SeenCare Partnerships and Care Pathways Manager

    Send us an enquiry




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    Acknowledgement of Country
    SeenCare acknowledges the traditional owners of the land on which we live and work. We pay our respects to all Aboriginal and Torres Strait Islander Elders past and present and to all community members we engage with.