National Disability Insurance Scheme (NDIS)

Bulk-billed GP

Trusted NDIS Provider

Group 3

What is the National Disability Insurance Scheme (NDIS) and how can the NDIS help people with disability and their carers?

The National Disability Insurance Scheme (NDIS) is a program designed to provide support and funding for people with permanent and significant disabilities, as well as their carers.

The NDIS provides personalised and individualised support to people with disabilities, with a focus on helping them achieve their goals, live independently, and participate fully in their communities.

Eligible participants can access funding for a range of supports and services tailored to their needs, including home modifications, personal care, assistive technology and support workers. This funding is allocated based on individual needs and goals, as identified through a planning process.

The NDIS currently provides more than 500,000 Australians with funding for support and services. This includes approximately 80,000 children with developmental delay, ensuring they receive support early so that they achieve the best outcomes throughout their lives.

For more information about NDIS, you can access their website here.

What is the NDIS eligibility criteria?

At SeenCare, we understand that living with a disability can present unique challenges, and we are here to help. Our team is committed to supporting NDIS participants and providing them with the care and resources they need to live fulfilling lives.

To be eligible for SeenCare services, an individual must be a registered NDIS participant. If you’re unsure about your eligibility, we encourage you to visit the NDIS portal.

An individual must be between the ages of 9 and 65, however one can access support for children under 9 by visiting help applying for children younger than 9. For those over 65, there may be alternative support options available. For more information please visit Support for people who are not eligible.

To begin the application process, you can make a verbal application to the NDIS by calling 1800 800 110 or visit How to apply.

How does the NDIS work and how to access it?

Individuals seeking NDIS support can receive assistance from various healthcare professionals including a GP, paediatrician, physiotherapist, occupational therapist, speech pathologist, neurologist, psychologist or psychiatrist to provide evidence of their primary disability.

The treating health professional who has treated you for at least six months is most appropriate to provide evidence of your disability. It is to note that different disabilities may require different types of evidence. For more information please visit Types of disability evidence.

If you require assistance in gathering the appropriate evidence, the Local Area Coordinators (LAC), early childhood partners and NDIA can provide more support. However, it’s important to know that the person assisting you with the evidence collection cannot determine whether you meet the NDIS eligibility criteria; only the NDIS can make that decision.

Once an individual is eligible, how do they access support?

Once an individual becomes eligible for NDIS support, they or their carer can collaborate with a NDIS planner to devise a personalised support plan that caters to their specific needs, goals and necessary supports.

Subsequently, the NDIS will provide the individual with funds for the supports specified in their plan, which they can use to obtain services from various providers, including government agencies, non-governmental organisations and private NDIS providers such as SeenCare.

The individual’s plan is regularly assessed to ensure that the support and goals are relevant and achievable. The plans can also be revised to accommodate any evolving needs.

How to provide feedback or raise a concern?

While most NDIS providers strive to deliver quality support to NDIS participants, individuals have the right to voice their concerns regarding the services they receive.

In such cases, the NDIS Commission can be contacted at 1800 035 544 to provide feedback and contribute towards enhancing services for themselves and others.

Additional information can be found via Make a Complaint.

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